ISENSUA Home

About us

ISENSUA's foremost aim is to provide affordable lingerie, which is comfortable, delightfully romantic and excitingly sensual. We hope to offer women of all ages exquisitely beautiful lingerie and provide our customers with the unique 'ISENSUA shopping experience'.

ISENSUA is proud of its customer service and recognises the value of its staff in achieving our aims.

Gift Box & Gift Card on orders up to £50 is available for £3

Free Gift Box & Free Gift Card on orders of £50 and over

Payment & Prices

PayPal Security.  PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.

Prices are inclusive of VAT.

Delivery

Delivery charges are as follows:
UK Mainland – Flat rate fee of £6.00 1-3 working days

Free postage on orders of £50 and over

Returns and Exchanges

If you are not completely satisfied with your purchase we will gladly exchange or refund your money. This does not affect your statutory rights. Should you wish to return the item(s) for any reason, the following conditions apply:

We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered, we will exchange them within 7 working days or offer a refund (excluding postage costs). Please contact us either by email or telephone to have your return authorised by a member of our sales team, stating the order number and giving your clear instruction that you wish to return your order.

You will be given a 4 digit number that must be clearly marked on the outside of the packet that is being returned to us. You may then return the items to us in their original condition and packaging, unworn and unwashed, with all labels intact and enclose the original invoice.

Please ensure that briefs/thongs/swimwear etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.  If any of the above conditions are not met we reserve the right to return the goods to you at your expense.

Please note that all hosiery, individual bottoms, other intimately worn apparel, sex toys and bondage items are excluded from our general returns policy for hygiene reasons. These conditions do not affect your statutory rights.

All returns will be authorised within 7 working days of us receiving the goods back. You will be notified of this by email.

May we suggest all returns should be sent by special or recorded delivery as we hold no responsibility for items being lost in transit.

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